Shipping policy

Every Moonie Collective Original piece is crafted with care — and we treat delivery with the same attention. From the moment you place your order to the moment it arrives at your door, we aim to make the experience seamless, timely, and thoughtful.

⏱ Processing & Handling

Every Moonie Collective Original piece is prepared with care. Because we work with specialized fulfillment partners (including Printify and Trendsi), processing times vary:

Standard Items: 2 – 3 business days.
Made-to-order & Custom Apparel: 4 – 5 business days.
Note: If your order contains multiple items, they may arrive in separate packages to ensure the fastest delivery for each piece.

🚚 Estimated Delivery Times

We ship globally. Delivery times depend on the fulfillment center location and your destination.

Destination	Estimated Delivery (Business Days)
United States	5 – 13 Days
United Kingdom	7 – 14 Days
European Union (EU)	8 – 20 Days
Armenia	12 – 35 Days
Rest of World	15 – 35 Days

Please note: These are estimated windows. Actual delivery may vary due to local carrier speeds or customs processing.

📦 Tracking & Transparency

A tracking link will be sent to your email as soon as your order is dispatched. Please allow 1-2 business days for the initial tracking scan to update.

🌍 Customs, Duties & Taxes

For international orders (outside the fulfillment origin), customers are responsible for any applicable customs duties, taxes, or import fees. Moonie Collective is not responsible for delays caused by customs clearance procedures in your country.

💬 Shipping Support

If your parcel has not arrived within 5 business days after the estimated window above, please reach out to us at support@mooniestore.net. We are committed to ensuring your Moonie pieces reach you safely.

🌍 Our Fulfillment Ethos

Every Moonie Collective piece is produced and dispatched through our vetted network of global fulfillment centers across the USA, EU, and Asia. By partnering with specialized facilities, we ensure:

Localized Production: We aim to print and ship your order from the facility closest to you to reduce delivery times.
Ethical Labor: We only work with partners who guarantee fair working conditions and ethical labor practices.
On-Demand Quality: By producing pieces only when they are ordered, we significantly reduce textile waste and overproduction.

This global network allows Moonie Collective to offer unique, original designs to customers worldwide while maintaining a smaller carbon footprint.

It’s important to us that every Moonie parcel not only brings joy when it arrives — but feels good knowing exactly how it got there.