FAQ
Q: What is the return policy? A: We want you to love your Moonie piece. If it doesn’t feel right, contact us within the return window and we’ll guide you through the process. Returns are accepted according to our Return Policy, and we’ll make it simple and stress‑free.
Q: Are any purchases final sale? A: Yes, some items may be marked final sale and cannot be returned (for example, limited‑edition or clearance pieces). These will always be clearly noted on the product page before you buy.
Q: How do I know my size? A: Each product page includes a size guide with measurements. If you’re between sizes, we recommend sizing up for comfort. Still unsure? Reach out to us and we’ll help you find the best fit.
Q: When will I get my order? A: Orders are usually dispatched within 1–2 business days. Once shipped, you’ll receive tracking details by email. Delivery times vary depending on your location, but most orders arrive within the estimated timeframe shown at checkout.
Q: How much does shipping cost? A: Shipping is calculated based on your location and the items in your order. You’ll always see the shipping cost before checkout, so there are no surprises.
Q: Do you ship internationally? A: A: Absolutely. If you do not see your country available during checkout, please contact our support team at support@mooniestore.net. As a global collective, we are happy to manually facilitate your order. Reach out to us with the artifacts you wish to acquire, and we will provide a custom shipping quote and handle the logistics to ensure Moonie reaches you.
Q: Where are your products made? A: Our apparel is produced both locally and globally. We carefully select partners to ensure high quality, fair value, and sustainable practices. Every piece is crafted with attention to detail for long‑lasting wear.
Q: Which payment methods do you accept?A: We currently offer secure checkout via Cryptocurrency (USDT) and other digital assets. Regarding Visa, Mastercard, and traditional Card payments: our integration is currently in progress and will be available very soon to streamline your acquisition of Moonie artifacts.
Q: Can I pay with cryptocurrency? A: Yes! Moonie accepts secure crypto payments (such as USDT). At checkout, select the crypto option and follow the instructions. Please note: once confirmed on the blockchain, crypto transactions are final. Refunds for crypto purchases are processed as store credit or according to our Return Policy.
Q: Do you offer gift options? A: Yes, we love helping you make Moonie pieces special as gifts. At this time, gift wrapping and personalized notes aren’t available directly through checkout. If you’d like to order a gift version, please contact us at support@mooniestore.net before or right after placing your order, and we’ll arrange the details with you personally.
Q: How can I join the Moonie community? A: Follow us on social media and share your Moonie looks with our hashtag. You’ll connect with other fashion enthusiasts, get styling inspiration, and be the first to know about exclusive offers.